Caring, Listening, Satisfying…
Each one of us at the Baltic American Clinic is devoted to satisfying the needs and expectations of every patient by:
Deeply caring, understanding and meeting each patient’s unique needs and expectations.
Responding to each patient with clear information, personal attention and respect.
Allowing patients to make their own decisions about their treatment and care.
Nurturing and enduring relationship with each patient and their family that begins prior to their hospital experience and continues after they return home.
As we are not restricted by the constraints of the state sector, although all our doctors and staff are trained to an equivalent standard, we can practice with a degree of freedom from rigorous policies. However, discipline and meticulous procedures are central to excellence – safety and accuracy will always preclude mere speed and convenience.
Our unique spirit of dedication to patient satisfaction sets us apart. It is the promise on which our current patients rely, to which new patients are attracted and by which each one of us lives. To satisfy the needs of the local population and the expatriate communities living in the Baltic region and Belarus the American and Lithuanian founders of the clinic set out to provide an island of U.S.-quality health care in 1994 in Vilnius, Lithuania. Since that time, the Clinic has been setting the pace and standards for the delivery of western style health care in Lithuania.
It is still the only Western-quality 24-hour medical and surgical facility in this region, located in a beautiful wooded place, Nemencines Road 54A. It is internationally recognized by most foreign insurance companies, acknowledged as one of the founders of modern health care by the Lithuanian government, and accepted as the health care provider for most foreign embassies and foreign companies in Lithuania.
From the moment you walk through the door at the Baltic American Clinic, you can feel the difference. It’s found in the pleasantness of our decor and in the warmth of our staff. Nevertheless we perform all medical services as a hospital, our environment is quite different – it’s like home. Our doctors perform consultations, procedures and operations in a room or ward, decorated with a lot of flowers and pictures. Through the window you can see beautiful pines. We believe that our untiring environment aids in speeding recovery. We also believe that by creating open, caring relationships with our patients, we contribute to their overall well-being.
Baltic-American Medical & Surgical Clinic is one of the leading private hospitals in Lithuania, established to attend the human needs and promote an environment in which quick access to supreme Health Care is achieved.
Our mission is to promote and preserve your good health. We understand that wellness is achieved through a combination of expert medical care and attentive disease prevention. Therefore, we are committed to responding promptly to your medical concerns while also emphasizing preventive care through health screenings, education and counselling. We pledge to be a true partner for your good health.
Using effective staff coordination, and especially our professional team of Family Care Practitioners we ensure to provide you and your family with complete continuity of care for individual illnesses as well as your overall health. It is all part of our dedication to providing comprehensive services that are customized to every patient’s needs.
We strive to go beyond expectations.
We treat everyone with decency and dignity.
We give and get the best results by listening to and collaborating with each other.
We are strongly concerned about safety of our services and safety of our environment for patients and staff.
We act creatively to continually improve our services.
We value Your opinion
We seek to be the best at what we do. We welcome your feedback as it gives us the opportunity to make changes that will bring about an improved service. We seek to take a balanced and fair view of your complaint, if any.
Please forward your feedback or share your thoughts directly to the General Manager Inga Malinauskiene at firstname.lastname@example.org.